Reception: Good morning, welcome to the Ocean Hotel. How can I help you today?
Haizhe: Hi there. I have a reservation for tonight, and I was hoping to check in early if possible. Here’s my passport.
Reception: Let me check that for you. I’ll see if we can get your room ready sooner.
Haizhe: I appreciate it.
Reception: I’m sorry, but it seems your room isn’t quite ready yet.
Haizhe: Okay. Can we drop off our luggage at the hotel?
Reception: Of course, you can leave it with us. Here is your luggage ticket.
 

reservation: 预约

Reception: Good afternoon! Welcome to the Ocean Hotel. How can I help you today?
Haizhe: Hi, I’d like to check in, please.
Reception: Sure. May I please see your passport?
Reception: Mr. Hai, you’ve reserved a non-smoking room with two king beds for three nights. Is that correct?
Haizhe: Yes, that’s right.
Reception: Since you’ve already paid for the room rate online, we just need a 200-dollar deposit for your stay. This will be refunded within 5 working days after you check out.
Haizhe: Okay, can I use a credit card for that?
Reception: Sure, thank you.
…
Reception: Sorry for the wait. Here are your room keys and your credit card. Your room is number 511, and the elevators are to your left. Breakfast is served from 6 to 10 every morning on the 2nd floor, and the gym is on the 5th. If there’s anything else you need, please let me know.
Haizhe: Great. Can you tell me where the nearest subway station is?
Reception: We provide a free shuttle bus to Bay Station. Here is the schedule.
Haizhe: Thank you so much.
Reception: It’s our pleasure. Enjoy your stay!

elevator: 电梯
schedule: 计划表，时间